Order confirmations are immediately sent to the email address you provide at the time of order placement. If upon placing your order online you don’t receive an email confirmation within 48 hours, please contact us at 847. 698. 9521. For your security, Rex Parker Design does not keep credit card information on file. Since we do not store credit card information, payments are processed to your credit card within 24 hours of order placement to reserve inventory.
We want you to be completely satisfied with your purchase. If you are not, let us know within 30 days of receipt and we will exchange your merchandise for another item of similar value. If the product arrived damaged or defective, we will pay shipping costs for your replacement, (as long as you follow the steps below under Damaged Deliveries). If your order arrived in good condition, but you just changed your mind and would like to choose a different item, you are responsible for the cost to ship the item back to us and to reship the new item. Returned items must arrive in perfect condition in order to be exchanged.
As most of our products are print-on-demand, orders may not be cancelled after they’re placed. Please double-check your product, size, and design choice(s) before check out.
Call us at (847) 698-9521 between 9:00 and 5:00 pm CST and let us know how we can help you. You may also email us at: firstname.lastname@example.org.
Normal Business Hours
Monday–Friday from 9:00 am to 5:00 pm (CST), and Saturdays from 11 am to 4 pm.
A sales tax rate of 10.0% will be added to all orders shipped to an Illinois address. For those customers purchasing from Rex Parker Design and shipping to a non-Illinois address: We do not collect sales or use taxes for those states. For those states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase may not be exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Rex Parker Design assumes no liability for those taxes. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Shipping, Handling and Processing
We ship anywhere in the continental USA and to some select countries via FedEx (extra charges may apply for Hawaii, Alaska and countries outside the USA). We do not ship to P.O. boxes. We advise against shipping to locations where no one is available to receive it, or where the items would be exposed to the elements.
Rex Parker Design ships via UPS Ground, or USPS Priority Mail for smaller packages. Shipping charges appear in your shopping cart based on shipping destination. Due to the increase in theft of packages, orders with a value exceeding $500 are shipped with a signature required.
All shipments from Rex Parker Design are well packed and shipped insured. We trust that your order arrives safely. Please check all items in your shipment for shipping damage. In the unlikely event that you receive a damaged item, keep all original shipping materials and cartons and contact us at (847) 698-9521 within 7 days of receipt of the shipment (please note, this is the window the shipping carrier has for filing claims). Upon verification of damage, we will file a claim and replace the damaged item. Due to shipping carrier claim requirements, we cannot accept damage notification after 7 days of receipt of the shipment. If you need additional assistance, please contact us.
Warning About Dry-mounting Our Prints
Please tell your framer NOT to use a heated process to dry-mount our prints. Some of our prints are produced digitally, and exposure to extreme heat in a dry-mounting process could ruin the art. Since it is very hard to tell the difference between an offset print and a digital print, we recommend that you do NOT apply a hot dry-mounting process to any of our prints.